Salon Manager

Join our team as a Salon Manager and take the lead in creating a beautiful experience for our guests. As a Salon Manager, you'll play a pivotal role in shaping the salon's success, overseeing day-to-day operations, and fostering a team dedicated to delivering a complete experience. If you have a passion for the beauty industry, a knack for leadership, and a commitment to providing unparalleled customer service, this is your opportunity to thrive in a vibrant and rewarding environment. Embrace the chance to blend your managerial expertise with your love for beauty, creating a space where both guests and team members feel valued and inspired. We invite you to be a driving force behind our salon's growth and reputation for excellence.

Schedule & Compensation

Full-Time Position

Monday-Friday | 9am-5pm

Starting Rate: $22-$24 (depending on experience)

  1. Team Management:

    • Recruit, train, and supervise salon staff, including hairstylists, estheticians, and support personnel.

    • Schedule and manage staff rotations to ensure adequate coverage during operating hours.

    • Manage schedule requests, call outs, rescheduling clients, and schedule changes.

    • Provide ongoing coaching and feedback to team members.

    • Create and analyze reports to help stylists reach their goals.

  2. Customer Service:

    • Ensure excellent customer service by maintaining a welcoming and professional atmosphere.

    • Address customer inquiries, concerns, and complaints promptly and effectively.

    • Monitor and maintain high service standards to meet or exceed customer expectations.

  3. Financial Management:

    • Responsible for cash drawer accuracy

    • Work shifts at the front desk and properly manage and train staff on how to check out customers and use the register

  4. Sales and Marketing:

    • Promote salon services and products to drive sales and meet revenue goals.

    • Collaborate with the marketing team to create promotional campaigns and events.

  5. Inventory Management:

    • Monitor and manage salon inventory, including color products, backbar and retail lines and other miscellaneous salon supplies.

    • Place orders for supplies and products in a timely manner.

    • Ensure proper stock levels to meet customer demand.

  6. Administrative Tasks:

    • Handle administrative duties such as scheduling appointments, maintaining client records, and processing payments.

    • Prepare and submit regular reports on salon performance and key metrics.

    • Troubleshoot technical or operational issues and contact the proper companies for assistance.

    • Maintain an organized salon and assist with daily cleaning and basic maintenance needs.

    • Run salon errands when necessary.

    • Meet weekly with ownership and work as a team to achieve company goals.

Job Duties

  • 2+ years of management experience in a customer service environment. (Salon, spa, retail preferred)

  • Supervision- Must be able to assign, instruct, supervise and direct team members. Must be able to enforce policies and rules firmly, tactfully, and impartially.

  • Organization- Must have ability to coordinate, organize, and prioritize many tasks demonstrating excellent organizational skills.

  • Technology- Strong computer skills, including previous experience with Google Drive, spreadsheets, & word documents.

  • Experience with Meevo (the salon software) preferred

  • Experience with Canva preferred

  • Detailed oriented

  • Kind

Qualifications

  • Employee discounts on hair services and retail products

  • Flexible work schedule

  • Earned PTO

  • Retirement

  • Professional development and trainings

Benefits